Frequently Asked Questions
Everything you need to know about your creative journey with ARCH Art Supplies.
What is the standard shipping timeframe for orders?
We process most orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while express options are available at checkout.
How do you ensure fragile items like canvases and glass are protected?
We use professional-grade reinforced packaging and specialized cushioning for all delicate items to ensure your supplies arrive in perfect condition for your next project.
What is your return policy for open art supplies?
Due to the nature of the products, we can only accept returns on unused and unopened items in their original packaging within 30 days of purchase.
Do you offer bulk discounts for professional artists or schools?
Yes, we provide tiered pricing for bulk orders. Please contact our institutional sales team via the contact form to discuss your specific requirements.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.